Shipping, Delivery & Returns
Shipping & Delivery
Most orders arrive within 3-5 business days of order being confirmed.
We offer free shipping on cart value INR 69 or above, within India. For all orders below INR 69, a small shipping charge of just INR 99 is applied.
Unable to Deliver
If you are not available to take delivery, when our courier partner attempts to deliver your order, the courier partner will notify you. Thereafter, an additional attempt will be made to deliver your order, after which your package will be returned to our warehouse and your account will be refunded for the order amount. The refund is applicable only for Pre-paid Orders.
Returns, Refunds & Cancellations
Only orders that haven't left our warehouse can be cancelled. To cancel an order, please send us an email us at firstname.lastname@example.org to register a cancellation request along with the cancellation reason.
We recommend that you wait to receive all the products under your particular order number, before raising a cancellation request, if any, to avoid cancellation charges.
At KesarCo, we ensure a proper quality check is done for all products before leaving our warehouse however in an unlikely event where the product is received in damaged condition, a return request must be received within 48 hours of the order being delivered.
The items should be unused, intact and in their original packaging (labels, tags, boxes) at the time of collection by our courier partner.
To return a product, please send us an email at email@example.com to register the request stating the reason and attaching supporting images/videos. Once the request is approved, the product to be returned will be picked up from the address provided by you while placing the order.
Please note that there will be two reverse pickup attempts done by the delivery agents upon failure of which, customer will be responsible to arrange the return courier of the item to our warehouse.
Items purchased on discount will not be eligible for return.
The refund will be processed post quality inspection of the product(s). This may take 3-5 business days post receipt of goods at our warehouse. If you used a promo code or discount at the time of purchase, you will be credited only for the final amount you paid after using the promo code.